Voice and email agents handle one channel at a time. Augie is a full AI teammate that works across calls, emails, texts, portals, APIs, and enterprise systems — maintaining context across all of them. It doesn't just respond to messages; it executes end-to-end workflows like booking loads, collecting PODs, and updating your TMS. It's fully customizable, learns your SOPs, and delivers measurable ROI.

Augie handles a wide range of operational tasks, including: automated spot quoting and rate confirmations, shipment planning in your TMS, appointment scheduling, track and trace, POD and document collection, AR collections to reduce DSO, carrier communications via email, voice, and text, carrier onboarding and compliance verification, carrier capacity planning and dispatch, shipper case management via email and CRM, agent/contractor helpdesk support, audit and claims support, and AP management.

And the list is growing — talk to us about your specific workflows.

Augie is ideal for freight brokerages, carriers (FTL and LTL), shippers, drayage companies, 3PLs, and distributors that want to increase efficiency, scale operations, and improve service. Augie integrates into your existing processes and systems without requiring specialized technical expertise.

You choose which workflows Augie handles. Most customers start with a few high-impact tasks and expand from there as they see results.

You can rename Augie, and it adapts to your communication styles, brand voice, and operational ethos. However, everyone at your company needs to call it the same thing — one name per organization.

Augie can quickly adapt to your workflows. It ingests your SOP Word document and converts it into structured workflow steps, eliminating manual coding or configuration.

Augie learns continuously and refines its processes to ensure all communications adhere to company standards. If it encounters an unfamiliar situation, it escalates or asks for clarification.

Yes. Augie is built for high-scale concurrent processing and can manage thousands of shipments simultaneously.

Augie builds a continuously updated Knowledge Hub that includes:

• Customer SLA Instructions, Contacts & SOPs

• Facility-level Instructions & Contacts

• Carrier-level Contacts, Preferred Lanes & Performance KPIs

• Internal Training SOWs & Workflow Ontology

• Rep-level Tribal Knowledge

Your entire team can access this knowledge base through Slack, Teams, Google Chat, or the Augment portal using natural language.

No. Augie meets your team where they work — Slack, Microsoft Teams, Google Chat, email, and text. No new systems to learn.

Augie currently communicates in English and Spanish. We are continually expanding into additional language coverage based on customer demand.