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AI for LTL Carriers

Turn your network into a margin advantage.

Augie is the AI teammate that owns the manual work eroding margin, so LTL carriers hold service and yield at every terminal.

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AugmeAerial view of an LTL terminal with a chat overlay: a customer asks for shipment ETAs and Augie replies with PO status.nt's security and compliance controls including SOC 1 Type I and Soc 2 Type II certifications

Trusted by leading less-than-truckload carriers:

Meet Augie, the AI teammate that runs your
terminal network without the grind.

Meet Augie, the AI teammate that runs your terminal network without the grind.

Meet Augie, the AI teammate that runs your
terminal network without the grind.

Network diagram of shipments connected to a central truck, showing more freight handled without adding staff.

More capacity. Same team.

Augie absorbs your terminal network's CS volume as shipment counts grow, so cost-to-serve stops scaling one-for-one with headcount.

More capacity. Same team.

Augie absorbs your terminal network's CS volume as shipment counts grow, so cost-to-serve stops scaling one-for-one with headcount.

Completed load checklist with rate confirmation, BOL, POD, and invoice, plus a $340 accessorial captured.

Defend your yield

Every load Augie builds or books is one your back office didn't have to staff for, holding cost-to-serve down as freight grows.

Defend your yield

Every load Augie builds or books is one your back office didn't have to staff for, holding cost-to-serve down as freight grows.

Shared inbox of customer emails tagged by type, such as quote requests and load status, each answered within minutes.

Close the desk faster

Open capacity gets matched and offered to your brokerage relationships automatically, turning empty miles into booked freight.

Close the desk faster

Open capacity gets matched and offered to your brokerage relationships automatically, turning empty miles into booked freight.

Augie supports your LTL operation from dispatch to delivery.

Augie works across the full load lifecycle — the same context, the same guardrails, the same audit trail — from dispatch to delivery.

Quoting

BOL Extraction

Appointment Scheduling

Track & Trace

Customer Service

Quoting

Augie reads inbound rate requests from your CS or quoting inbox, pulls origin, destination, weight, and freight class and replies with a rate inside minutes, not after the customer's already shopped three other carriers.

Explore Quoting

Augie replies to an email quote request with rate and transit time for a Chicago to Nashville LTL load.

Order Entry

Augie extracts shipper, stops, references, equipment, and appointment details from the tender and writes the order into your TMS, learning from every rep correction so accuracy climbs with volume instead of staying flat.

Explore order entry

Capacity & Demand Matching

Plug in your backhaul or overflow capacity, and Augie matches it continuously against your own brokerage partners — reaching out to the right carrier rep the moment a truck and a load line up.

Explore capacity & demand matching

Appointment Scheduling

Augie books and confirms pickup and delivery appointments directly with facilities, so reps aren't on hold waiting for a dock time.

Explore scheduling

Track & Trace

Augie pulls status updates directly from carriers and ELDs, so reps see where a load is without making a check call.

Explore Track & Trace

Customer Service

Augie fields the volume of customer questions that don't need a person, and hands off anything that does with full context attached.

Explore Customer Service

Document Collection

Every document gets requested, tracked, and matched to its load automatically, closing the gap between delivery and a billable load.

Explore Document Collection

Invoice Audit

Augie checks every invoice against the rate confirmation before it reaches AP, catching mismatches instead of letting them through.

Explore Invoice Audit

AP Inbox

Augie reads incoming accounts payable inquiries, matches it to the right load and invoice, and answers questions autonomously.

Explore AP Inbox

Quoting

BOL Extraction

Appointment Scheduling

Track & Trace

Customer Service

Quoting

Explore Quoting

Order Entry

Explore order entry

Capacity & Demand Matching

Plug in your backhaul or overflow capacity, and Augie matches it continuously against your own brokerage partners — reaching out to the right carrier rep the moment a truck and a load line up.

Explore capacity & demand matching

Appointment Scheduling

Augie books and confirms pickup and delivery appointments directly with facilities, so reps aren't on hold waiting for a dock time.

Explore scheduling

Track & Trace

Augie pulls status updates directly from carriers and ELDs, so reps see where a load is without making a check call.

Explore Track & Trace

Customer Service

Augie fields the volume of customer questions that don't need a person, and hands off anything that does with full context attached.

Explore Customer Service

Document Collection

Every document gets requested, tracked, and matched to its load automatically, closing the gap between delivery and a billable load.

Explore Document Collection

Invoice Audit

Augie checks every invoice against the rate confirmation before it reaches AP, catching mismatches instead of letting them through.

Explore Invoice Audit

AP Inbox

Augie reads incoming accounts payable inquiries, matches it to the right load and invoice, and answers questions autonomously.

Explore AP Inbox

Aerial view of a semi-truck crossing a bridge over a river surrounded by forest

Hirschbach scales proactive outreach and automates driver check-ins with Augie.

Read the full story

The challenge:

Keeping customers updated before they had to ask meant someone on Hirschbach's team checking in on every pickup and delivery, load by load, all day.

85%

Proactive outreach automated

300+

Driver check-ins automated weekly

300+

Driver check-ins automated weekly

New systems to onboard

Front, a customer operations and service platform

Gmail app icon, a free email service developed by Google

Telegram app icon, a cloud-based instant messaging servic

Augie works where you work

Augie runs inside the TMS, ERP, ELD, and communication channels your team already uses. No new system to adopt, no rip and replace.

Explore integrations

Augie works where you work

Augie runs inside the TMS, ERP, ELD, and communication channels your team already uses. No new system to adopt, no rip and replace.

Explore integrations

Leading carriers and fleets trust Augie to grow their business.

“With Augie, our operators can focus more on the work that makes the biggest difference for our customers: the judgment calls, the relationships, and the problems that don't have a clean answer."

Ivan Ramirez

Chief Technology Officer

"Augie handles load-related tasks, like building and negotiating, allowing operations to focus on higher-value work. This co-working model – with AI and humans sharing the logistics process – is essential for driving productivity.”

Lakshmi Gomathinathan

VP of Transportation

“Every hour Augie returns to a rep becomes an hour spent with a customer. Better customer service turns one-time freight into committed contracts and ultimately stronger growth for our business. ”

Daragh Mahon

EVP & Chief Information Officer

Hand Augie the desk.
Keep the controls.

Security

Augie operates inside your existing permissions and data boundaries — nothing leaves your environment

Security

Augie operates inside your existing permissions and data boundaries — nothing leaves your environment

Governance

Set the guardrails, thresholds, exceptions, and approval paths, and Augie works inside them on every workflow

Governance

Set the guardrails, thresholds, exceptions, and approval paths, and Augie works inside them on every workflow

Access

Map Augie to the roles and permissions your team already has. Nobody sees a load, a rate, or a document they couldn't see before

FAQ

Don't see your question answered here? Reach out directly. We'd love to talk.

What is AI for LTL carriers?

Augie is an AI teammate built for LTL carriers. It answers customer tracking and document emails, books inbound pickup and delivery requests in your TMS, turns driver paperwork into orders, and tracks the linehaul you outsource to partner carriers. Your CS and ops teams handle the exceptions instead of the lookups and data entry.

Can AI answer “where’s my freight” emails for LTL carriers?

Yes. Augie works inside your shared CS inbox, finds the shipment from a PRO, BOL, pickup number, or customer reference, and replies in your voice using live data from your TMS: last scan, current terminal, ETA, and delivery window. It also handles requests for PODs, delivery receipts, and BOLs, around the clock, including weekends.

How does Augie automate LTL pickup and delivery requests?

Augie reads pickup and delivery request emails and any attached BOLs, pulls out shipper, consignee, bill-to, date, time window, weight, pallets, and NMFC class, then books the shipment in your TMS and replies with the confirmation number. If something’s missing, Augie asks the customer first, so your CSRs only see requests that truly need them.

Can Augie turn driver BOLs into orders in the TMS?

Yes. Augie reads the BOLs and delivery receipts your drivers submit, creates the order with movements in your TMS, pre-assigns the driver, and attaches the BOL image. It checks for duplicates before creating anything, and flags blurry or incomplete paperwork for review instead of rejecting it, so orders exist before your driver leaves the dock.

How does Augie track linehaul moves run by partner carriers?

Augie monitors outsourced linehaul from dispatch to arrival. It checks digital tracking first and only calls, texts, or emails the partner carrier’s driver or dispatcher when an update is missing. Every milestone is written back to your system of record, and late or at-risk moves go straight to the linehaul coordinator who owns them.

Which LTL TMS platforms does Augie integrate with?

Augie is running in production on AS400-based TMS platforms, Optym RouteMax, TruckMate, and McLeod, and works through Outlook and Gmail inboxes. For other systems, our team scopes the integration with yours up front. Augie works inside the systems and inboxes your team already uses, so nothing about your CS floor’s routing has to change.

How do we know Augie won’t send wrong answers or bad bookings?

Nothing goes live unproven. Augie runs in shadow mode first, compared against what your CSRs actually did, then ramps up by share of volume. Every answer comes from live data, and anything uncertain goes to a person: stale data, emails with more than one question, and any “why is this late” request. Every reply is logged for review.