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Answer payment inquiries in minutes
Augie is the AI teammate that reads inbound emails, matches them to the load, and answers with the current payment status.
Run your AP inbox on autopilot
Carriers get faster responses.
Reps get their day back.
Augie handles the questions in your AP inbox the moment an email lands, so your team can focus on the high-leverage tasks that actually move your brokerage forward.
TOPICS
Cover your most common questions
Payment statuses
Invoice received, payment date, method, and reference number — pulled straight from your TMS, not typed from memory.
Rate verifications
Confirms the agreed rate against the load record before replying, so no number goes out unchecked.
Invoice and document requests
Remittance copies, invoice numbers, and reference details are pulled and attached without a rep digging for them.
INTELLIGENCE
Match the load, not just the label
Matches on any reference
PRO, invoice number, and BOL all resolve straight to the load record — no manual lookup required.
Resolves before replying
Every reference is checked against the load record first, so Augie replies with the right load, not a guess.
Handles multi-load questions
One reference can point to several loads — Augie flags the full match set instead of picking one at random.
CONTROLS
Confirm the sender before responding
Sender verifications
Every reply checks the sender's email against the carrier of record for that load before anything is disclosed.
Rate protection
Rate figures go out only once the sender matches — never guessed, never sent to an unverified contact.
Full audit trail
Every check and reply is logged, so your team can review exactly what went out and why.
An intelligent teammate,
not an auto-reply bot.
How Augie's AP Inbox workflow compares to how brokerages run accounts payable replies today.
Answers from live TMS data
Verifies every sender
Flags a rate mismatch
Handles multi-load emails
Cost stays flat with more volume
Augie
Offshore BPO
Auto-reply rules
Document processor
The numbers behind the inbox
Results from leading brokerages with Augie on the team
FAQ
Don't see your question answered here? Reach out directly. We'd love to talk.
What is AI AP automation for freight brokers?
AP automation software covers the work around paying carriers. Augie handles one specific piece: the inbound inquiries. It reads your AP inbox, finds the load and invoice a carrier is asking about, checks status and holds, and replies — so payment questions get answered without a person opening four screens.
Does Augie process invoices or make payments?
No. Augie answers questions about payments; it doesn't capture invoices, run approval workflows, or execute payment. If you're looking to replace an AP platform, this isn't that. It sits on top of whatever you already use and absorbs the inbound traffic that platform generates.
Which type of inquiries does Augie answer?
Invoice status, remittance detail, check and payment numbers, aging, and whether an invoice was received at all. Those are the categories with no judgment in them — the ones that consume the most time and produce the least value when a person does them.
Where does Augie get the answer?
From your systems, not from inference. It locates the load, confirms whether the invoice landed, checks for a hold, and answers from what it finds. A reply a rep does manually takes five to eight minutes across those four steps; Augie does the same lookups and sends the answer while the rep is still reading the next email.
Can Augie give a carrier the wrong payment date?
It reports status, it doesn't forecast. Augie tells a carrier what's true in your system right now — received, approved, scheduled, paid, or on hold — rather than estimating when a check will arrive. If the system doesn't have an answer, the inquiry goes to a person instead of getting a guess.
What happens with disputes and claims?
They escalate with context. A carrier disputing an amount, claiming a shortpay, or asking about a deduction gets routed to your team with the full thread, the invoice, and the payment history attached — so whoever picks it up isn't rebuilding the story. Augie doesn't negotiate deductions or resolve claims, and it won't commit to an adjustment on your behalf.
Do carriers know they're emailing an AI?
No, and that's by design. Replies send from your own AP inbox in your approved voice. You review real exchanges during validation before anything sends automatically, and when a message asks for something Augie can't source, it hands the thread to a rep rather than improvising.
AP Inbox is just the start.
Augie runs your brokerage desk, end-to-end.
Customer Service
Inbound status, document, and billing requests answered across every channel.
Meet Augie, the AI teammate built for supply chain.
Augie handles the daily grind so your operators can focus on service and scale.
