Augie now customizes responses to your preference. Set your guidelines once and they apply everywhere — across all threads and channels — for good.

Augie can now text drivers a tokenized GPS link that captures precise location in one tap — no app, no account, no phone call needed.

Track & Trace workflows are enriched with driver history to validate location reporting

Carrier selection calls and emails now surface their full audit trail directly in the Augment portal.

Augie is now installable directly from the Google Workspace Marketplace — no IT resources or domain-wide delegation required.

Augie independently runs Spanish voice calls and surfaces English translations directly within the in-call transcript.

Augie now books pickup and delivery appointments directly in your portal and writes confirmed details back to your TMS.

Knowledge Hub has expanded across two pillars: Documents (unstructured knowledge) and Analytics (structured knowledge).

Augie can now be configured to take on different personas, giving your brokerage a consistent, human-like presence on every call and ensure customer satisfaction.

With the FMCSA no longer issuing new MC numbers, brokers are increasingly seeing DOT numbers as the single consistent way to identify carriers.

Automatic verification via phone number reduces fraud and accelerates carrier interactions.

Augie listens in real time, flags the details, and logs accessorials automatically.

Augie manages all your communication through a single inbox while sending messages from workflow-specific addresses.

Augie automatically performs an intelligent counter based on your target rate logic

Augie can now automatically categorize emails in your inbox. This helps teams organize work by topic and owner more quickly, making inboxes clearer and easier to manage.

Augie has a new capability: the power to preview and validate SOP changes before they go live. Teams can now turn real interactions into structured tests, making updates safer, faster, and more reliable.

Augie now enforces SOP Guardrails, allowing teams to write simple, plain-text rules in their SOPs that automatically prevent unwanted actions—like duplicate calls or unverified emails—before they happen.

Augie can now execute browser tasks—automating web-based actions like navigating, extracting data, or submitting forms—directly within SOPs.

Drivers can now text Augie back with photos, PDFs, or other documents—and Augie will act on them automatically.

Augie can now has 5 new personas, giving your team and your partners a more dynamic, human-centered experience during outbound calls.

We’ve added version history and editor visibility to every SOP document.

We’ve launched a new Track & Trace workflow for a large brokerage that now enables daily driver contact.

We've upgraded how Augie interprets driver-reported locations during check-in calls.