Track and trace software monitors a load's status from pickup to delivery. Augie does it by calling drivers, reading telematics and portal updates, and writing each milestone into your TMS — so the record is current without a rep making the call.

Yes. Because every milestone lands in your TMS as it happens, shipment visibility flows to whatever portal or notification your customers already use — without a rep assembling an update.

You should keep them — we're not competing for your data layer, and your contract doesn't need to change. The gap we close is what happens after the signal arrives: when a connection fails, a driver never opens the app, or a load has no digital tracking at all, something still has to reach the driver or the carrier and write the result into your TMS. Your telemetry provider tells you what might be happening. Augie confirms what is happening and produces the record your business runs on.

Four checks run before Carrier Support answers anything sensitive: is this question type enabled in your SOP, is this carrier authorized for this detail at this point in the load's life, is the data actually in your TMS, and does anything about the request imply a discrepancy with the record. If any check fails, a rep gets it — with the reason named, not a silent miss. You set the rules for timing, required verification, and identity matching; Augie enforces them the same way at 2am as at 2pm.

No — everything in this bundle runs inside the TMS you already use. What it needs varies by workflow: FTL and Carrier Support need read access to load, stop, and carrier-contact data plus the ability to write structured updates back in the sequence your TMS requires; LTL needs a destination that can accept a postback or a daily file; and Digital Tracking & Exception Detection needs your provider's status data mapped into a defined set of codes. None of these are validated for every TMS on the market — we'll confirm fit for yours during discovery rather than assume it.

es, with two different mechanisms underneath, because the freight itself works differently. FTL tracking reads your telematics and reaches drivers directly. LTL has no driver to call, so Augie checks the carrier's own portal and goes after the carrier's reference number when it's missing. Both write into the same system of record, and both run on the SOP you define — but they're priced and scoped as what they are, not blended into one number, so you always know what you're running on each mode.