Appointment Scheduling

Never chase an appointment again.

AI-powered pickup and delivery scheduling — from portal booking to TMS writeback — handled by Augie, end-to-end.

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Trusted by leading logistics companies like:

TAILORED FOR EVERY ROLE

One scheduling workflow.
Every team member benefits.

Whether you're leading ops or coordinating between pickup and delivery appointments, Augie removes the manual work that slows your team down.

Operations Leadership

Scheduling Coordinators

Scale volume, not headcount

VP Operations

Director of Logistics

Increase visibility over scheduling throughput, exception rates, and service costs — without micromanaging the process.

More appointments confirmed per coordinator per day

Faster cycle from load creation to confirmed appointment

Lower labor cost-to-serve per scheduled load

Operations Leadership

Scheduling Coordinators

Scale volume, not headcount

VP Operations

Director of Logistics

Increase visibility over scheduling throughput, exception rates, and service costs — without micromanaging the process.

More appointments confirmed per coordinator per day

Faster cycle from load creation to confirmed appointment

Lower labor cost-to-serve per scheduled load

WHAT CHANGES WITH AUGIE

Stop chasing appointments.
Start confirming them.

Traditional

Without Augie

Manual scheduling chaos

Scheduling initiation

Coordinator manually checks email, portals, and TMS for each load to start scheduling.

Portal booking

Copy-paste between portals and TMS. Every field entered by hand.

Follow-ups

Repeated emails and calls to confirm availability. Threads get dropped.

Reschedules

Handled ad hoc. Details get missed, with no audit trail.

TMS accuracy

Updated late or incorrectly. Manual re-entry introduces errors.

Visibility

One missed detail cascades into detention, service failures, and escalations.

With Augie

Automated, end-to-end

Augie initiates scheduling automatically, the moment a load is created in the TMS.

Books appointments directly in facility portals — no manual clicks or data entry.

Sends and responds to scheduling emails autonomously until confirmed.

Handles reschedules with full context and a clean audit trail.

Writes confirmed times and confirmation numbers back to TMS automatically.

Team is notified only when human attention is needed — nothing slips through the cracks.

From load creation to
confirmed appointment.

Without a single click, Augie leverages AI to handle the full scheduling lifecycle autonomously, involving your team only when it needs a decision.

RESULTS THAT MATTER

Outcomes your team will see from day one.

Built to learn,
not just execute.

AI-powered scheduling reduces cost-to-serve and improves service reliability — helping you retain accounts and scale volume without scaling headcount.

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less time required

to schedule appointments with Augie vs manually booking

less time required

to schedule appointments with Augie vs manually booking

less time required

to schedule appointments with Augie vs manually booking

0/7

real time coverage

ensuring appointments are scheduled around the clock — no shift limits

0/7

real time coverage

ensuring appointments are scheduled around the clock — no shift limits

0/7

real time coverage

ensuring appointments are scheduled around the clock — no shift limits

portal clicks needed

from your coordinators to schedule and confirm an appointment

portal clicks needed

from your coordinators to schedule and confirm an appointment

portal clicks needed

from your coordinators to schedule and confirm an appointment

CAPABILITIES

Purpose-built for the complexity of freight scheduling.

Augie monitors your TMS and starts scheduling the moment a load is ready — no manual trigger, no copy-paste. Load data flows directly into the scheduling workflow.

Multi-portal automation

Augie books directly in scheduling portals, with support for 150+ scheduling portals on the roadmap.

Email-based scheduling

For facilities that schedule via email, Augie sends requests, handles responses, and manages the entire conversation through booking.

Intelligent slot selection

Evaluates scheduling preferences, facility hours, FCFS vs. appointment rules, and computed travel time to recommend the optimal pickup and delivery windows.

TMS writeback

Confirmed dates, times, and appointment reference numbers are written directly back into your TMS — eliminating manual data entry and reducing errors.

Smart escalations

When Augie can't schedule, it escalates to your team with the reason code, available slots, and recommended next step — nothing slips through the cracks.

Facility rules engine

Manage facility metadata like operating hours, addresses, preferred scheduling method, and instructions directly in the Augment portal.

TRANSPARENT COMMUNICATION

Your team stays informed without lifting a finger.

Every scheduled appointment generates a detailed confirmation showing pickup and delivery details, available slots grid, booked times, and Augie’s decision logic.
And when Augie can't complete a booking, your reps get a clear escalation email with suggested next steps.