Last month, Justin Hall, CEO of Augment, sat down with Grace Sharkey, staff writer at FreightWaves, to discuss how AI agents are driving real transformation in the logistics space. From cutting down on repetitive tasks to preserving tribal knowledge and preparing for long-term economic shifts, Justin shared deep insight into where the industry is headed and how companies can start preparing now.

Here are the key highlights from their conversation:

Justin Speaks with FreightWaves About Where AI Agents Drive the Biggest ROI in Logistics

Justin explains how logistics teams can start seeing ROI from AI by focusing on one workflow at a time. By offloading tedious, repetitive tasks to AI teammates like Augie, teams can focus on high-value knowledge work that drives morale, performance, and growth.

Justin Speaks with FreightWaves About The History of AI Agents

Justin breaks down the evolution from RPA to agentic AI, reflecting on his decades of experience in logistics. He explains why the industry has long struggled to unlock true productivity gains, and how modern AI agents are finally making it possible by adapting and learning in real-time.

Justin Speaks with FreightWaves About How to Transfer Tribal Knowledge Into AI Agents for Logistics

In this segment, Justin tackles one of the most common concerns in logistics: how to preserve tribal knowledge. He shares how AI agents can capture and centralize undocumented insights, from shipping nuances to customer expectations, so teams never lose critical know-how when employees leave.

Justin Speaks with FreightWaves About The Long Term Economic Impact of AI Agents in Logistics

Justin takes a step back to look at the big picture, how AI adoption affects profitability, retention, and industry survival. With rising costs and shrinking margins, he explains why AI is quickly moving from a nice-to-have to a must-have for logistics companies.

Justin Speaks with FreightWaves About Why AI Agents Are the Next Competitive Edge in Logistics

AI in logistics is no longer a future concept, it’s a present-day advantage. Justin’s insights throughout this conversation with Grace Sharkey make it clear, companies that embrace AI agents today will be the ones leading tomorrow. Whether you're just starting or scaling your use of automation, the opportunity to drive real impact is here now.