Our CEO, Harish Abbott, recently joined Andrew Silver on the The Freight Pod to dive deep into why logistics is broken, where the biggest inefficiencies lie, and how AI can make life better for operators across the freight industry.

Here are the key takeaways from their conversation:

How AI Is Powering Freight Workflows Without Changing How You Work

Harish explains why the breakthrough in AI is about meeting operators where they already are — working in email, phone calls, text and chat — and automating those workflows without forcing them into a new system.

How to Build Company Culture That Actually Scales

Great businesses are built on culture. Harish shares why it’s critical to live your values in everyday decisions so your team can scale them as the company grows.

The Hidden Cost of Training and Turnover in Freight

Harish reveals one of his biggest surprises when studying the P&Ls of brokerages — just how high the cost of training and turnover really is, especially when operators leave before they ever reach full productivity.

AI can help tackle $100B in waste in Logistics

With billions in waste globally across logistics, Harish outlines why AI-driven process improvements could realistically eliminate 10 percent of this waste in just five years.

Why Logistics Will Always Keep You Humble

No matter how experienced you are, Harish reminds us that logistics will always reveal new edge cases and complexities, and that’s where the real opportunity lies.

Why Building for Operators Is the Key to AI Success in Freight

Harish shares a simple but powerful rule for building technology in this space: get close to the operator. If operators love using your product, the value will follow — and the business case will sell itself.

Where Logistics Goes Next

As this conversation highlights, the logistics industry is full of complexity, waste and manual processes, but AI is opening the door to a better way of working. By empowering operators, automating tedious tasks and improving information flow, solutions like Augment are helping companies run faster, smarter and more profitably. And while the challenges are real, so is the opportunity: reducing billions in global waste while giving logistics teams the tools they need to thrive.

Check out the full episode everywhere podcasts can be found, or on YouTube here.