CUSTOMER SERVICE
No missed emails.
No customers left hanging.
From tracking to billing, Augie responds instantly to every customer email based on your business rules. Fewer dropped balls, more repeat business.
Trusted by leading supply chain companies like:
THE REAL COST
Documents delay payment.
Every. Single. Time.
Inbox volume
Inbound CS emails at a mid-size LSP
Slow responses
Customers wait hours for a tracking update, delivery appointment, or copy of a POD. The longer they wait, the more your service score drops.
Average customer wait time for a response
INTELLIGENT TRIAGE
Every email, classified the
moment it lands.
Augie reads each inbound email, identifies the inquiry type, and pulls every reference — load numbers, PROs, appointment IDs, PO numbers — out of unstructured text. No keyword rules. No manual sorting. No misses.
Outlook
Gmail
Front
Shared inboxes
LIVE CONTEXT
Pulled from your systems,
not made up.
Every response is grounded in real data pulled live from your TMS, ELDs, load history, and customer-specific business rules. Augie never guesses or sends an answer it can't back up with a source.
McLeod
Trimble
Samsara
Proprietary TMS
Customer SOPs
INSTANT RESPONSE
Every email answered.
Augie drafts and sends a precise, tailored reply within minutes of an email landing — with the exact load data, ETAs, appointment windows, and references the customer asked for.
Live ETAs
Appointment windows
Document attachments
Payment status
TMS writeback
ESCALATION ROUTING
Complex cases land on the
right rep's desk.
Augie routes edge cases, claims, and exceptions to the right rep instead of guessing. No silent drops, no wrong answers. The rep picks up exactly where the customer left off.
Confidence scoring
Skill-based routing
Context summaries
Audit trail
SLA tracking
FULL CAPABILITY SUITE
Every inquiry type.
One AI teammate.
Augie handles the inbound requests that fill your customer service queue today.
Tracking & status
"Where's my load?" answered in seconds with live ELD location, ETA, and live progress pulled from your TMS.
Intelligent scheduling
Books pickup and delivery appointments via portal or email, confirms with customer, and writes back to TMS.
Document requests
PODs, BOLs, and rate confirmations — all pulled from your document store and sent if the customer asks.
Billing & payment status
"When am I getting paid?" answered live from your TMS or TriumphPay, net terms, payment dates, confirmation.
Rate & quote inquiries
Returns published rates, pulls historical lane data, and routes new RFQs to the right rep with context attached.
After-hours coverage
Nights, weekends, and PTO covered. Every email gets a real answer instead of an out-of-office bounce.
HOW IT WORKS
Every inquiry type.
One AI teammate.
Augie handles the inbound requests that fill your customer service queue today.
