Document Management

Stop chasing documents.
Start closing loads.

Augie automatically finds, classifies, validates, and delivers critical freight documents, from PODs to lumper receipts.

No more inbox hunting, no more delayed payments.

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Trusted by leading logistics companies like:

THE REAL COST

Documents delay payment.
Every. Single. Time.

Inbox chaos

PODs, invoices, lumper receipts, and rate cons arrive from dozens of carriers across email, portals, and SMS — matched to nothing, filed nowhere.

3–6 FTEs

per mid-size brokerage handling documents manually

Manual hunting

Reps spend hours chasing documents every day. Every minute spent hunting is a minute not spent on dispatching, relationships, or exceptions that move the business.

100+ daily emails

per rep to manually triage and respond to

Frozen cash flow

Carriers can't be paid. Customers can't be
billed. Lenders won't advance funds. Revenue sits frozen while your team chases paperwork that should be automatic.

5% net margin erosion

from POD delays at 4% gross margin brokerages

Frozen cash flow

Carriers can't be paid. Customers can't be
billed. Lenders won't advance funds. Revenue sits frozen while your team chases paperwork that should be automatic.

5% net margin erosion

from POD delays at 4% gross margin brokerages

At 4% gross margins, a 7-day delay eats 5% of profit per load. Across 1,000 weekly loads, document chaos isn't just annoying. It's an existential threat to your business.

Introducing Augie

Meet the AI teammate that handles documents from ingestion to billing

1.4M documents handled by Augie annually for leading freight brokerages

Introducing Augie

Meet the AI teammate that handles documents from ingestion to billing

1.4M documents handled by Augie annually for leading freight brokerages

MULTI-CHANNEL INGESTION

Documents arrive everywhere. Augie catches them all.

No matter the source, Augie picks up and routes each document to the right place without a rep touching anything.

Email inboxes

SMS / text

Carrier portals

SFTP drops

AP inbox

Middleware

MATCHING & DATA EXTRACTION

No manual matching.  
No lost documents.

Augie reads every document and matches it to the right load — extracting all references and fields automatically.

Load ID matching

PO numbers

Multi-stop loads

BOL / PRO

Signature check

TMS document drop

INVOICE VARIANCE DETECTION

Catch mismatches before
they reach finance.

Augie checks every invoice against your TMS. Missing a lumper receipt? Augie finds it, requests it, and alerts your reps so they don't have to play detective.

Lumper variance

Receipt collection

Agent notification

Carrier outreach

72hr timeout

Exception queue

AP INBOX AUTOMATION

Triage, respond, and route without a rep opening
their inbox.

Triage, respond, and route without a rep opening their inbox.

Augie handles the AP inbox end to end — auto-responding to payment inquiries, routing document submissions, and flagging escalations to the right rep.

Payment status replies

Escalation detection

TriumphPay sync

Document routing

TMS lookup

FULL CAPABILITY SUITE

Capture everything from
delivery to payment.

Augie handles the complete document lifecycle, from the moment a carrier sends a POD to the moment a load is billing-complete in your TMS.

Document Validation & Auditing

Verifies PO and BOL numbers match, checks for required signatures, flags pagination issues, detects OS&D indicators on every document against customer SOPs.

Exception Management & Routing

Low-confidence matches and validation failures route into exception queues. Your team sees what needs attention and why.

Lumper Receipt Collection

Finds receipts in email threads and carrier portals, requests them from carriers if missing, and pings the agent to add the charge. No rep intervention required.

Payment Status Automation

Handles "when will I get paid?" inquiries from carriers and factoring companies automatically across both email and voice channels, with live TMS lookups.

Carrier Contact Intelligence

Learns the best contact at each carrier for document requests. When dispatchers change, Augie detects and updates automatically.

Audit Dashboards

Real-time visibility into classification accuracy, forwarding correctness, load closeout rates, and exception volumes, with regression alerting.

"Our people finally have room to think again. That's the real ROI."

Ella Mae Mosqueda

Head of Carrier Operations, Zeal Logistics

Vancouver, WA

Zeal was stuck in a cycle of manual POD collection, inbox hunting, and constant follow-ups that drained hours from every operator. As volume grew, burnout was rising and service quality was harder to protect. Augie plugged directly into Turvo and eliminated the grind — without changing how the team worked.

POD collection time cut

From hours of daily hunting to automated follow-up

POD collection time cut

From hours of daily hunting to automated follow-up

POD collection time cut

From hours of daily hunting to automated follow-up

0h+ daily

Reclaimed per operator

Redirected to dispatching and high-value work

0h+ daily

Reclaimed per operator

Redirected to dispatching and high-value work