Supply chain's most complete AI productivity platform.
Augie isn't a chat bot wrapped around a model. It's an AI teammate built on four foundations that let it do the work, not just talk about it.
FOUR LAYERS OF INTELLIGENCE
Meet Augie, your new AI teammate. It reads inboxes, responds to customers, weighs rates, and manages loads from order to cash.
Layer 01
FUNDAMENTAL SKILLS
Read. Write. Call. Listen. Act.
Augie operates across every channel that supply chain runs on and across every system in your stack.
No silos. No gaps. The same teammate, wherever the work happens.
Picks up. Calls out.
Inbound and outbound — shippers, carriers, facilities. Handles phone trees, voicemails, and appointments. 24/7.
Voice
In every interface.
Lives in Teams, Slack, TMS, and inside Augment. Answers, takes instruction, surfaces context where reps already work.
Chat
Reads. Replies. Routes.
Monitors inboxes, parses BOLs and attachments, replies in your voice. Works with whatever format your shippers send.
Drivers actually answer.
SMS for check calls, updates, and POD requests. Meets drivers where they already are — no app, no portal.
Text
Layer 02
WORKFLOWS
Built for supply chain's realities. Tailored to yours.
Production workflows ship out of the box, tuned on more than $50B in freight under management. Need something specific to your operation? Build it in plain English with the Custom Workflow Builder.
No messy flowcharts. No engineering resources.
Workflows that ship live, day one.
Tuned across hundreds of brokerages, carriers, shippers, and distributors. Continuously improved for you by our team.
Your SOP. In plain English.
Monitors inboxes, parses BOLs and attachments, replies in your voice. Works with whatever format your shippers send.
SOP
Carrier vetting
authoring v3
#
When a new carrier reaches out
Done
Verify MC and DOT against FMCSA
Done
Check insurance is on file and current
Done
If safety rating is conditional, flag for rep
Done
Authoring
Layer 03
KNOWLEDGE
What your team knows, Augie never forgets.
Every Augie workflow learns as it runs. Customer preferences persist. Patterns across loads compound.
Augie adapts and tailors to your specific operations.
Before
In heads & sticky notes
"Don't book Carrier X on the Atlanta lane — they no-show."
"Walmart wants POD within 4 hours, every time."
"Always call Receiver 8821 before scheduling."
"This shipper's tenders skip the commodity field."
After
Durable, governed, queryable
Carrier preference: ATL lane
learned 04/12
SLA: Walmart POD < 4hr
learned 03/28
Pre-call rule: Receiver 8821
learned 04/02
Tender quirk: missing commodity
learned 04/19
Layer 03
HOW AUGIE LEARNS
Knowledge Hub takes it further.
Knowledge Hub turns your team's best institutional knowledge across SOPs, carrier preferences, and expert judgment into instant, role-specific answers.
Every rep operates like your best rep from day one.
CORE KNOWLEDGE
Included with every workflow
The memory inside the work.
Every Augie workflow learns as it runs, and patterns across loads compound. There's no separate product to buy — core Knowledge is the foundation that makes your workflows smarter the longer they run.
Captures SOPs from rep corrections
Scoped to the workflow it powers
Learns lane, carrier, and facility patterns
Remembers customer preferences
KNOWLEDGE HUB
Paid SKU · all customers
A shared brain for the whole team.
Unifies structured data (TMS, ERP, data lake), unstructured docs (SOPs, PDFs, contracts), and tribal knowledge from real conversations into one governed knowledge layer. Embedded in your TMS, Slack, Teams, Zoom, and email — so the right answer shows up where work already happens.
Ingests structured + unstructured sources
Captures key operator knowledge
Role, row, and column-level permissions
TMS, Slack, Teams, G Chat, email, SMS
Powers Augie to act on knowledge — not just retrieve it
Layer 04
REASONING
Decisions, not just actions.
Augie doesn't just follow scripts. It weighs your rules, load signals, customer context, and live market data, then decides just how your best operator would.
Patterns get recognized. Tradeoffs get weighed.
Decisions get made and explained.
Rules
input 01
Your guardrails. Hard constraints Augie never crosses.
ON
L-41,283
Margin floor
15%
18%
Carrier list
Carrier B
Walmart SLA
POD < 4hr
Signals
input 02
What's happening on this load, right now.
ON
L-41,283
Lane capacity
Loose
On-time (50)
96%
Dwell flags
None
Dwell flags
Clear
Context
input 03
Who this customer is. What they care about.
ON
L-41,283
Customer
Walmart
Preferred fleet
3 carriers
History w/ B
4 / 4 on time
Lane priority
↑ High
Market data
input 04
The live market — not last quarter's average.
ON
L-41,283
Spot avg
$2,330
Carrier B
$1,985
Position
15% under
Tender accept
↑ trending
Built to integrate.
Certified to protect.
INTEGRATIONS
Works wherever your team works
No ripping and replacing. Augie integrates across every system and channel: ERP, email, voice, messaging, and more.
SECURITY & COMPLIANCE
Enterprise-grade security, built to fit your existing tech stack.
Trusted by enterprise freight and distribution teams to run critical workflows every day.
