Carrier selection requires constant back-and-forth with carriers across calls and emails, making it one of the hardest workflows to manage and audit. Augie already automates those interactions — and now every one of them is fully auditable without leaving Augment Portal. Every verification, negotiation decision, and handoff is visible in a single activity view, so your team never has to jump between inboxes, traces, and API tools to understand what happened.
Why It Matters
Eliminate the tedious multi-step audit process of searching customer inboxes, cross-referencing thread IDs, and firing off API requests just to piece together a single interaction.
Give your CS team, account managers, and engineers a shared, readable view of every carrier selection interaction.
Unlock full email auditing visibility for the first time, including tool call inputs and outputs that were previously not findable.
How It Works
Click into any bid from your load's bid section to open the new activity view.
See the full interaction timeline — carrier verification, load identification, bid offers, negotiation decisions, transfers, and booking events — in one place.
Every email thread and call recording includes the reasoning behind Augie's actions, so you can see exactly why each decision was made.
Availability
Available now for all Carrier Selection workflows your team is running.
