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Your customer service team, off the status treadmill.
Augie answers the repetitive status work across phone, email, chat, and portal, and routes anything needing judgment to your people.
What you get when Augie is on the queue.
Answered on arrival,
not on a queue
Routine order status requests get a real answer the moment they land — phone, email, chat, or portal — instead of waiting for a rep to work down the list.
Median first response:
31 sec
Answered on arrival,
not on a queue
Routine order status requests get a real answer the moment they land — phone, email, chat, or portal — instead of waiting for a rep to work down the list.
Median first response:
31 sec
Answered on arrival,
not on a queue
Routine order status requests get a real answer the moment they land — phone, email, chat, or portal — instead of waiting for a rep to work down the list.
Median first response:
31 sec
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Augie handles the daily grind, so your team can focus on serving customers.
Augie takes the daily grind off your Customer Service desk
Customer Service Requests
Inbound status, document, and billing requests answered across every channel.
Customer Service Requests
Inbound status, document, and billing requests answered across every channel.
Customer Service Requests
Inbound status, document, and billing requests answered across every channel.
Customer Brokerages running Augie today. In their words, and in their numbers.
Northwind Logistics
FREIGHT BROKERAGE
“We stopped staffing document chasing entirely.”
Before Augie, Summit's ops team added headcount every time volume grew. Reps spent mornings chasing check calls and afternoons begging carriers for paperwork. After rolling out Augie across quoting, tracking, and document collection, the same desk covered 40% more freight without a single new hire — and reps finally had time to work the exceptions that actually moved margin.
Dana Whitfield
VP of Compliance, Schneider Logistics
76%
Faster than manual
Manual process
11.8h
Augie
2.8h
Time from delivery to invoice-ready file.
Northwind Logistics
FREIGHT BROKERAGE
+255%
Indexed load coverage
Time from delivery to invoice-ready file.
Northwind Logistics
FREIGHT BROKERAGE
99.2%
Field extraction accuracy
Northwind Logistics
FREIGHT BROKERAGE
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run.”
Dana Whitfield
VP of Compliance
FAQ
If yours isn't here, ask it directly — we'd rather answer it now than in week three of an implementation.
Does Augie replace our carrier reps?
Can we configure the workflow to match our process?
What TMS and tools does Augie integrate with?
How does Augie handle fraud and carrier verification?
How quickly can we get started?
How does AI carrier selection work?
What happens when a carrier wants to speak to a human?
