Augie is integrated with major portals including E2Open, Manhattan, Retail Link, and Blue Yonder, and we're continuously adding several more every week based on customer demand. We also support email-based scheduling for facilities that don't use portals.

Scheduling integrates with any TMS that supports API-based load ingestion and update endpoints. Augie reads load details from your TMS and writes confirmed appointment times and confirmation numbers back. We work with your team during onboarding to configure the integration.

Augie evaluates available slots against multiple constraints: your scheduling preferences (e.g., afternoon pickup, morning delivery), facility operating hours, FCFS vs. appointment rules, computed travel time between facilities, and scheduling buffers. It selects the optimal combination and provides reasoning for its decision in the confirmation email.

Augie sends an "Action Needed" email to your team with the specific reason it couldn't schedule — no available slots, scheduling provider not configured, facility exception, or other issues. The email includes the available slots grid and a recommended date/time so your coordinator can resolve it quickly.

Reschedule handling is on our roadmap for 2026. This includes processing reschedule requests via email and portal, modifying existing appointments based on facility details, and sending updated confirmations. We're also building proactive rescheduling — where our Track & Trace agent detects a driver will miss their appointment and automatically reschedules.

Four things: (1) TMS API access to push load details and receive appointment updates, (2) credentials for your top scheduling portals, (3) facility data including names, codes, addresses, scheduling method, and operating hours, and (4) a shared email inbox for Augie to send confirmations. Our team provides templates and guides you through the testing phase.

Scheduling is priced on a per-shipment usage basis — you only pay when you get value. This can be added alongside other Augment workflows like Track & Trace, Document Management, and Carrier Selection. Contact your Augment rep for volume-specific pricing.

The key differentiators are closed-loop execution and the decision layer. Where portal-click automation tools stop at booking, Augie handles the full lifecycle: intelligent slot selection, TMS writeback, exception handling, and team communication. We encourage you to evaluate integration depth, auditability, exception handling, and what happens when the portal flow breaks.