Augie for Fleets

Your customer service team spends all day answering emails.

1,000+ repetitive emails a day — check-ins, status updates, POD requests. Augie handles over two-thirds of your inbound CS emails automatically so your team doesn't have to.

Trusted by leading logistics companies like:

WHO WE SERVE

Better customer service starts here.

Drivers get faster responses

See Augie handle a real workflow — using examples from your industry and vertical.

PODs come in faster

See how Augment maps to your current systems and ops processes in the real world.

More loads, same headcount

Leave with a concrete plan. No pressure, no mystery about what happens after the call.

Results that matter

Stop scheduling. Start scaling.

AI-powered scheduling reduces cost-to-serve and improves service reliability — helping you retain accounts and scale volume without scaling headcount.

Get a demo

80%+

of inbound CS emails handled autonomously

80%+

of inbound CS emails handled autonomously

<3 min

average Augie response (vs. 2 hrs – 2 days average)

<3 min

average Augie response (vs. 2 hrs – 2 days average)

2,000+

daily emails handled  by Augie for one CS team

2,000+

daily emails handled  by Augie for one CS team

~1 hr

to configure and connect to your TMS + ELD

~1 hr

to configure and connect to your TMS + ELD

THE OPPORTUNITY

Better customer service wins more lanes. Augie makes it effortless to deliver.

Handle 3x the volume without 3x the team

CS teams receive over a thousand emails daily — tracking, status, billing, POD, scheduling. Teams are permanently reactive, and one day off means countless unread messages.

Verifies PO and BOL numbers match, checks for required signatures, flags pagination issues, detects OS&D indicators on every document against customer SOPs.

Scale CS without scaling your payroll

The only way fleets have scaled CS is adding headcount — one rep per X customers. Thin margins, high turnover. This model breaks as your business grows.

Finds receipts in email threads and carrier portals, requests them from carriers if missing, and pings the agent to add the charge. No rep intervention required.

One connected workflow, no manual lookups

Every tracking request means checking the TMS, cross-referencing the ELD, calculating ETAs, and typing a reply. Then doing the same thing again the next day.

Handles "when will I get paid?" inquiries from carriers and factoring companies automatically across both email and voice channels, with live TMS lookups.

Slow responses cost relationships

Delayed replies damage shipper and broker relationships — sometimes permanently. High CS turnover compounds the problem with every unanswered email.

Real-time visibility into classification accuracy, forwarding correctness, load closeout rates, and exception volumes, with regression alerting.

Augie connects to your email server. Here's what happens next.

Augie handles the structured, repeatable requests that consume the majority of your CS team's time.

01

Handle 3x the volume without 3x the team

Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits a human inbox — tracking, status, billing, POD, scheduling.

02

Pulls live data from your TMS + ELD

Augie integrates directly with your TMS and ELD to pull real-time load status, calculate ETAs, and retrieve documents — no manual lookups.

03

Responds in minutes. Routes the rest.

Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context — so your team handles only what needs them.

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01
Handle 3x the volume without 3x the team
Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits a human inbox — tracking, status, billing, POD, scheduling.
02
Pulls live data from your TMS + ELD
Augie integrates directly with your TMS and ELD to pull real-time load status, calculate ETAs, and retrieve documents — no manual lookups.
03
Responds in minutes. Routes the rest.
Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context — so your team handles only what needs them.
04
Test 4
Test test 4
05
Test 5
Test test 5
06
Test 6
Test test 6