Inbound Customer Service Automation
Augie, Augment's AI teammate, helps carriers respond to emails 98% faster
Carriers get 1,000+ emails per day; check-ins, status updates, POD requests. Your AI teammate answers instantly, giving CSRs more time to build relationships and grow accounts.
Trusted by leading carriers & fleets like:
Trusted by leading carriers & fleets like:
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
"AI is a once in a generation opportunity to finally enhance productivity in a way we haven't seen before. Augment has the most comprehensive vision—not just voice or email, but a horizontal approach across workflows."
Cameron Ramsdell
CEO at Armstrong Transport Group
“With Augie, our teams get clear, consistent answers to SOP and policy questions instantly—without interrupting senior operators. It’s helped us preserve institutional knowledge and operate more consistently as we scale.”
Jim Hanselmann
Vice President of TM Innovation at NFI
"The Augment team didn’t just hand us software. They embedded with our operators, learned our workflows, and built solutions that fit the way we actually run. The results aren't just a feeling. They're on the scorecard."
Jamie Teets
CEO at Transportation One
WHAT AUGIE HANDLES
Every customer request, every hour of the day
Reps spend hours searching for answers to questions that live buried in your systems. Augie finds the answers and responds to customers 24/7.
Shipment tracking & status inquiries
ETA calculation & confirmations
POD retrieval & document requests
Appointment scheduling & confirmations
Load tender auto-processing
Billing & invoice questions
Proactive outbound updates
Exception detection & human routing
TMS + ELD integration (Motive, Samsara)
THE BENEFITS
THE BENEFITS
Better customer service starts with Augie.
Better customer service starts with Augie.
Shippers reward quick responses
Augie handles inbound customer service emails, status requests, check-ins, POD confirmations automatically, so customers hear back in minutes.
Complex issues reach the right person
When a request needs a human, Augie routes it to the right rep instantly with full context attached. No back-and-forth, no delays, no missed handoffs.
Manage more loads with the same team
When your customer service team isn't buried in repetitive emails, they have capacity to support more loads without you needing to hire.
RESULTS THAT MATTER
Industry leading carriers trust Augie to deliver results
Up to 50%
of inbound customer service emails handled autonomously
< 3 min
average Augie response (vs. 2 hrs – 2 days average)
2,000+
daily emails handled by Augie for one customer service team
RESULTS THAT MATTER
Industry leading carriers trust Augie to deliver results
Up to 50%
of inbound customer service emails handled autonomously
< 3 min
average Augie response (vs. 2 hrs – 2 days average)
2,000+
daily emails handled by Augie for one customer service team
RESULTS THAT MATTER
Industry leading carriers trust Augie to deliver results
Up to 50%
of inbound customer service emails handled autonomously
< 3 min
average Augie response (vs. 2 hrs – 2 days average)
2,000+
daily emails handled by Augie for one customer service team
THE OPPORTUNITY
Shippers reward the carriers who respond quickly.
Augie makes it happen automatically.
Win more tenders
Be the first carrier to accept and confirm. When you respond before the load goes stale, shippers route to you instead of the next fleet on the list.
Climb the routing guide
On-time communication is a scorecard metric. Consistent, accurate responses move you up the primary carrier list.
Become a network fleet
Prove reliability on one lane and shippers reward you. Flawless execution turns single-lane partnerships into network-wide awards.
Grow volume, not headcount
Handle 3x the shipper requests with the team you already have. Your growth skyrockets when your people become more powerful.
HOW IT WORKS
HOW IT WORKS
Our pricing principles
Our pricing principles
Augie works where you do, connecting directly to your email provider, TMS, and ELD, so your reps don't have to learn a new system.
Augie works where you do, connecting directly to your email provider, TMS, and ELD, so your reps don't have to learn a new system.
01
Augie receives every inbound email first.
Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.
02
Pulls live data from your TMS + ELD.
Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.
03
Responds in minutes. Routes the rest.
Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.
01
Augie receives every inbound email first.
Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.
02
Pulls live data from your TMS + ELD.
Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.
03
Responds in minutes. Routes the rest.
Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.
01
Augie receives every inbound email first.
Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.
02
Pulls live data from your TMS + ELD.
Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.
03
Responds in minutes. Routes the rest.
Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.
Product
Security
An AI teammate that sees every instruction through to completion.
Play
Product
Security
An AI teammate that sees every instruction through to completion.
Play
Product
Security
An AI teammate that sees every instruction through to completion.
Play
Product
Security
An AI teammate that sees every instruction through to completion.
Play