Inbound Customer Service Automation

Augie responds to emails 98% faster

Fleets get 1,000+ emails per day; check-ins, status updates, POD requests. Your AI teammate answers instantly, giving CSRs more time to build relationships and grow accounts.

Trusted by leading carriers & fleets like:

Trusted by leading carriers & fleets like:

Echo Global Logistics
CRST
Book your 30-minute demo.

WHAT AUGIE HANDLES

Meet Augie, your AI teammate that handles every customer request, every hour of the day

Reps spend hours searching for answers to questions that live buried in your systems. Augie finds the answers and responds to customers 24/7.

Shipment tracking & status inquiries

ETA calculation & confirmations

POD retrieval & document requests

Appointment scheduling & confirmations

Load tender auto-processing

Billing & invoice questions

Proactive outbound updates

Exception detection & human routing

TMS + ELD integration (Motive, Samsara)

THE BENEFITS

THE BENEFITS

Better customer service starts with Augie.

Better customer service starts with Augie.

Shippers reward quick responses

Augie handles inbound customer service emails, status requests, check-ins, POD confirmations automatically, so customers hear back in minutes.

Customers get quick responses
Complex issues reach the right person

When a request needs a human, Augie routes it to the right rep instantly with full context attached. No back-and-forth, no delays, no missed handoffs.

PODs come in faster
Manage more loads with the same team

When your customer service team isn't buried in repetitive emails, they have capacity to support more loads without you needing to hire.

More loads, same headcount

RESULTS THAT MATTER

Industry leading fleets trust Augie to deliver results

Get a demo

Up to 50%

of inbound customer service emails handled autonomously

Up to 50%

of inbound customer service emails handled autonomously

< 3 min

average Augie response (vs. 2 hrs – 2 days average)

< 3 min

average Augie response (vs. 2 hrs – 2 days average)

2,000+

daily emails handled by Augie for one customer service team

2,000+

daily emails handled by Augie for one customer service team

RESULTS THAT MATTER

Industry leading fleets trust Augie to deliver results

Get a demo

Up to 50%

of inbound customer service emails handled autonomously

< 3 min

average Augie response (vs. 2 hrs – 2 days average)

2,000+

daily emails handled by Augie for one customer service team

RESULTS THAT MATTER

Industry leading fleets trust Augie to deliver results

Get a demo

Up to 50%

of inbound customer service emails handled autonomously

< 3 min

average Augie response (vs. 2 hrs – 2 days average)

2,000+

daily emails handled by Augie for one customer service team

THE OPPORTUNITY

Shippers reward the carriers who respond quickly.

Augie makes it happen automatically.

 

Win more tenders

 

Climb the routing guide

 

Become a network fleet

 

Grow volume, not headcount

HOW IT WORKS

HOW IT WORKS

Our pricing principles

Our pricing principles

Augie works where you do, connecting directly to your email provider, TMS, and ELD, so your reps don't have to learn a new system.

Augie works where you do, connecting directly to your email provider, TMS, and ELD, so your reps don't have to learn a new system.

  • 01

    Augie receives every inbound email first.

    Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.

  • 02

    Pulls live data from your TMS + ELD.

    Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.

  • 03

    Responds in minutes. Routes the rest.

    Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.

  • 01

    Augie receives every inbound email first.

    Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.

  • 02

    Pulls live data from your TMS + ELD.

    Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.

  • 03

    Responds in minutes. Routes the rest.

    Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.

  • 01

    Augie receives every inbound email first.

    Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.

  • 02

    Pulls live data from your TMS + ELD.

    Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.

  • 03

    Responds in minutes. Routes the rest.

    Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.

See how Augie can handle your customer service inbox.

Schedule your demo now

See how Augie can handle your customer service inbox.

Schedule your demo now