Your TMS — the confirmed window in the facility's local time, plus the confirmation number, written automatically so nobody re-keys it. Augie reads the loads needing appointments from the same system, which is what lets it start without a manual trigger. TMS API access for both the read and the write is the one hard prerequisite, so we confirm it during scoping.

Less than you'd expect. Augment already maintains records for thousands of facilities, including which scheduling method each one uses, and your TMS facility codes resolve against them. Where a record is missing or incomplete, your team can create and edit it in the Augment portal, and facilities missing required detail get flagged rather than failing silently. During implementation we record your current scheduling process so your customers' preferences come with you.

Email sends from your own scheduling inbox in your approved voice, with the load details a facility needs to answer. You review real exchanges during validation before anything sends automatically. If a reply is unclear or asks for something Augie doesn't have, it hands the thread to a rep instead of improvising.

Augie re-plans against your constraints first — if the window it wanted was taken, it looks for another one your rules allow. If nothing valid exists, it escalates with a structured reason, the windows it saw, and what it tried. It won't book a slot the carrier can't physically make, and if only one leg of the load books, your rep is told which one is still open.

Augie treats a submitted request and a confirmed appointment as two different things. On portals that confirm later, it submits, polls for the facility's confirmation, and only marks the load confirmed once that comes back. If the confirmation never arrives, theescalates to a rep rather than sitting in your TMS looking booked. You find out at your desk, not at the dock.

Augie books through both email and portals in one workflow. Augie books in the major scheduling portals, including Opendock, Retail Link, C3, UNFI, and more, and runs the full email exchange for facilities that schedule that way. We scope your facility list and portal mix before implementation and tell you what's covered and what isn't. Facilities that book by phone get flagged during scoping and stay with your reps rather than being quietly assumed in.

Appointment scheduling is booking a delivery or pickup window with the facility receiving the freight. The AI version takes the coordinator out of the middle: Augie reads which loads need appointments from your TMS, books in whatever channel each facility uses, applies your scheduling rules to pick the window, and writes the confirmation back — including the facility's local time and confirmation number.

Definitional entries work best at the top of the block.

Augie is integrated with major portals including E2Open, Manhattan, Retail Link, and Blue Yonder, and we're continuously adding several more every week based on customer demand. We also support email-based scheduling for facilities that don't use portals.

Scheduling integrates with any TMS that supports API-based load ingestion and update endpoints. Augie reads load details from your TMS and writes confirmed appointment times and confirmation numbers back. We work with your team during onboarding to configure the integration.

Augie evaluates available slots against multiple constraints: your scheduling preferences (e.g., afternoon pickup, morning delivery), facility operating hours, FCFS vs. appointment rules, computed travel time between facilities, and scheduling buffers. It selects the optimal combination and provides reasoning for its decision in the confirmation email.

Augie sends an "Action Needed" email to your team with the specific reason it couldn't schedule — no available slots, scheduling provider not configured, facility exception, or other issues. The email includes the available slots grid and a recommended date/time so your coordinator can resolve it quickly.

Reschedule handling is on our roadmap for 2026. This includes processing reschedule requests via email and portal, modifying existing appointments based on facility details, and sending updated confirmations. We're also building proactive rescheduling — where our Track & Trace agent detects a driver will miss their appointment and automatically reschedules.

Four things: (1) TMS API access to push load details and receive appointment updates, (2) credentials for your top scheduling portals, (3) facility data including names, codes, addresses, scheduling method, and operating hours, and (4) a shared email inbox for Augie to send confirmations. Our team provides templates and guides you through the testing phase.

Scheduling is priced on a per-shipment usage basis — you only pay when you get value. This can be added alongside other Augment workflows like Track & Trace, Document Management, and Carrier Selection. Contact your Augment rep for volume-specific pricing.

The key differentiators are closed-loop execution and the decision layer. Where portal-click automation tools stop at booking, Augie handles the full lifecycle: intelligent slot selection, TMS writeback, exception handling, and team communication. We encourage you to evaluate integration depth, auditability, exception handling, and what happens when the portal flow breaks.