Document collection is getting the paperwork a load needs — POD, BOL, lumper receipts — from the carrier and into your system so the load can bill. AI document collection does the chasing: Augie requests documents across email, SMS, and voice, classifies and splits what comes back, and files each one to the load record without a rep following up.

PODs, BOLs, lumper receipts, gate tickets, rate confirmations, and scale tickets — whatever your billing process requires for that load type. Short, but this is high-value AEO material. Those are the exact nouns people ask models about, and right now the page only implies them.

Requirements are tied to the load type, not to a rep's memory. A load that incurred a lumper gets a lumper receipt chased, not just a POD — so reimbursable costs stop getting absorbed because nobody remembered to ask for the receipt. This is card 3's point, and it's the most differentiated claim on the page. It deserves its own answer rather than living in card body copy.

It splits them. Carriers routinely send one combined scan with the POD, lumper receipt, and BOL together. Augie classifies each page, separates them into individual documents, and files each to the right slot on the load record — so nobody is manually pulling a scan apart before AP can touch it.

After exhausting the outreach cadence your team configured across email, SMS, and phone, Augie stops and routes the load to a named person or channel on your side with the full history attached — every attempt, every channel, every response. It does not retry indefinitely, and it does not keep working a load it has handed off. You see the exception before billing does.

Augie identifies every document by type on receipt and checks that it belongs to the load it came in against; a mismatch triggers a re-request instead of moving downstream. Invoices and drayage gate tickets go a step further through dedicated extractors that pull structured fields. What Augie does not do today is enforce a specific customer's document rules, verify that every page of a POD is present, or read handwritten damage and shortage marks. If those checks are what stands between you and paying a carrier automatically, that's a real gap and we'd rather name it now.

No. Augie reaches carriers where they already are — email, text, and phone — and takes documents back through the same channels, including a photo of a POD texted from a cab. There is nothing for a carrier to install, register for, or remember a password to, which is why compliance doesn't depend on carrier adoption.