Your team shouldn’t have to leave the load or order they’re working on to get an answer about it. Augie now embeds as a chat widget directly in your system of record, whether that’s a TMS for logistics service providers or an ERP for distributors. It works on any website with secure authentication. Users can talk to Augie without opening Slack, Teams, Google Chat, or the Portal. Because the widget knows which page the user is on, Augie already knows which load or order you’re asking about.

Why It Matters:

• Augie meets your team where they already work. No new tab, no chat app, no Portal login.

• Questions start with context. Open a load or order, ask a question, and Augie knows which record you mean, so nobody has to paste in a reference number.

• It works the same way for LSPs and distributors. The widget sits in whatever system your team lives in all day.

• Users can see everything Augie has done on a record without leaving their system.

How It Works:

• The widget sits on top of your system of record. Your system passes the record’s external ID as page context, and Augie matches it to the same record in Augment’s system, so answers come from the data Augie already holds.

• On detail pages, the Portal’s timeline view can be embedded directly in your system, showing every action Augie has taken on that record, just as it would appear in the Portal.

• Setup is flexible. You can hide the default widget button and open Augie’s chat from your own interface elements instead.

Availability:

Live for all customers today. Reach out to your customer success rep to put Augie in your system of record today.