Augie now speaks Spanish, handling calls with live English translations

Augie now speaks Spanish, handling calls with live English translations

Mar 9, 2026

Mar 9, 2026

Share update

Spanish voice support is now available. Augie stays in Spanish for the full call, and your team can audit every conversation quicker with English translations embedded directly into the in-call transcript.

Why It Matters

  • Expand coverage for cross-border operations without changing your team’s workflow.

  • Audit Spanish calls quickly and confidently — no Spanish fluency required.

  • Eliminate language drift with stricter Spanish consistency throughout the call.

How It Works

  • Augie conducts call in Spanish from start to finish.

  • The in-call transcript displays the original Spanish dialogue with an English translation beneath each sentence.

  • New filtering tools in the Calls List make it easy to sort and review Spanish calls.

Availability

  • Reach out to your Augment team to enable Spanish calls.

  • Next up: continued quality improvements for voicemail, phone menus, and mixed-language edge cases.

Feb 26, 2026

Augie now schedules freight appointments end-to-end

Augie now books pickup and delivery appointments directly in E2Open and writes confirmed details back to your TMS.

See how you can reduce coverage risk and free up your reps

Feb 26, 2026

Augie now schedules freight appointments end-to-end

Augie now books pickup and delivery appointments directly in E2Open and writes confirmed details back to your TMS.

See how you can reduce coverage risk and free up your reps

Feb 2, 2026

Enriching Knowledge Hub with stronger data connectivity

Knowledge Hub has expanded across two pillars: Documents (unstructured knowledge) and Analytics (structured knowledge).

Arm your operators with institutional knowledge at their fingertips

Feb 2, 2026

Enriching Knowledge Hub with stronger data connectivity

Knowledge Hub has expanded across two pillars: Documents (unstructured knowledge) and Analytics (structured knowledge).

Arm your operators with institutional knowledge at their fingertips

Jan 12, 2026

Augie now supports multiple teammates for voice calls

Augie can now be configured to take on different personas, giving your brokerage a consistent, human-like presence on every call and ensure customer satisfaction.

Explore how to drive better pickup rates and stronger call outcomes

Jan 12, 2026

Augie now supports multiple teammates for voice calls

Augie can now be configured to take on different personas, giving your brokerage a consistent, human-like presence on every call and ensure customer satisfaction.

Explore how to drive better pickup rates and stronger call outcomes

AI teammate
for logistics

Handles the tedious so you can focus on what matters

AI teammate
for logistics

Handles the tedious so you can focus on what matters